Gemäß § 19 UStG wird keine Umsatzsteuer berechnet.

Overview

Refund and return policy is 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Downloadable software products, as adds, cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@axradvertising.de

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

To return your product, please refer to the refund email approval for the shipping details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning expensive items, you need to use a trackable shipping service with purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need help?

Contact us at info@axradvertising.de for questions related to refunds and returns.